Shipping and Returns

Delivery time is 5 to 10 business days depending on location.

However, there may be unforeseen delays by freight forwarders that are beyond our control. We deliver everywhere in the USA. All orders are shipped directly from our temperature-controlled warehouse in Germany to your home.

Please always order your goods in time! Shipping and delivery may take longer due to delays by our courier, customs or other uncontrollable factors such as weather and holidays. Unfortunately, we cannot deliver to business addresses or PO boxes. Please also note that we cannot ship on weekends. Orders placed on the weekend will not be processed until the following business day.

Return policy:

Regrettably, we cannot accommodate returns. Given that all our products are perishable food items and we must uphold the quality of our inventory, returns are not accepted. In the event of damage during shipment, kindly provide us with photographs of the external packaging, packing materials, and images of the impaired product within 24 hours of delivery. This will enable us to initiate the required claims with our shipping partner. The product must remain unopened with its original packaging intact. The claims process might take up to 15 business days to finalize.

Return instructions: All returns must include a tracking number (DHL, FedEx). Please provide us with the tracking number for your return (info@euroella.com). Failure to do so may result in a delay in processing your return.